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You can trust us if we have clear rules for how we handle data. Our platform follows the rules of Canada by using strong encryption for every transaction, whether you deposit to $ or ask to withdraw $. This keeps your personal and financial information safe at all times. To verify a user's identity, stop fraud, and follow local laws, we only ask for the bare minimum of registration information, such as an email address, date of birth, and a verified ID. Your information is kept on secure servers in places where only authorised people can access it. Payment methods make it possible to update the balance in $ right away, and every transaction uses security protocols that are standard in the industry. Users can call support to review, change, or delete stored information. Changes are made quickly to protect the interests of account holders. You can always change your marketing preferences. You can unsubscribe from promotional emails at any time, but core service notifications will still be sent to you for account security and legal updates. Only payment processors that are trusted get personal information that is needed for smooth deposits or withdrawals in $. Kids who aren't old enough to do so can't make accounts. Checks to make sure someone is of the right age are required, and there are regular audits to stop people from getting in without permission. If data handling rules change, players from Canadian will be told ahead of time so they can make informed choices or opt out if Canada rules allow it. If you need more information or want to exercise your data rights, please contact our dedicated support team. We promise to be proactive and open about everything while you use our platform.
Detailed information is processed from the time a profile is created to make sure that Canada rules are followed and that Canadian users get personalised service. During registration, basic information like your legal name, birth date, email address, and unique identifiers are collected. This information is used to manage your account and check your eligibility.
We keep track of every deposit and withdrawal in $. This includes information about the payment method (like the type of card or e-wallet ID), the amount, and the time frame for the transaction. Keeping track of this kind of activity makes things clear for account holders and helps payment questions get answered quickly.
Every session, bet, and outcome is recorded. These facts help make sure that everyone plays fairly, settle arguments, and keep betting under control. You can look at usage trends to make things better.
All communication between players and support, whether by chat, email, or phone, is saved. These records help keep the service up to date, help with legal obligations, and keep a record of sensitive requests like changing account information or taking money out of an account.
To keep accounts safe from unauthorised access, we keep track of the type of device, the browser fingerprint, the times of connection, and the IP addresses. This information helps stop fraud and supports regional limits based on the laws of Canada.
Information is only used for contractual, regulatory, and operational purposes after it has been gathered. Only authorised team members who need access for payment processing, security, or personalisation can get in. Data storage methods follow the strictest encryption rules in Canada, and regular reviews are done to find data that doesn't need to be kept. Players can ask for a review or correction of their personal information at any time through the support portal. In Canada, requests to close an account or withdraw $ must be verified against the registered information to protect customers' interests and meet regulatory requirements.
Users have full control over the personal information they send in. Through their profile settings, each account holder can view, change, or fix their registration information. Use the special menu on your dashboard to change your registered email, contact information, or payment preferences, such as how you want to make a deposit or withdrawal. Players can ask for a copy of the information that is kept, and it will be given to them in accordance with the laws of Canada. To make this request, call customer service. They may need to verify your identity to protect your account.
Account holders can change their preferences for marketing and communication at any time. You can choose whether or not to receive newsletters, special offers, and service updates in the account settings. If you take away your permission for non-essential communications, you can still use all of the main features, like playing games and making transactions in $.
You can ask to close your account at any time. Once confirmed, all personal data that isn't needed will be deleted or made anonymous, unless the law says it has to be kept (like for anti-fraud checks or accounting). Use the help centre to get in touch with support directly if you want to deactivate your account or permanently delete some data. If you have questions about how to manage your information or about your rights as a Canadian participant, please contact our privacy liaison by email or secure live chat.
The platform has special rules in place to protect all user data from being accessed without permission and lost. Account holders' information, like their registration details, payment credentials, and gameplay history, is encrypted with TLS 1.3 both when it is sent and when it is stored. This makes sure that sensitive information like payment information or withdrawal requests in $ stays hidden from people who shouldn't be able to see it. All of the servers are housed in data centres that have been certified by ISO 27001. Biometric security and 24/7 surveillance keep people from getting in. Firewalls and intrusion detection systems are used to watch for any strange activity and stop breaches from happening. Data minimisation is required; only the most important information is kept, and the time periods for keeping data are in line with the rules of Canada. Regular checks make sure that the rules are being followed. Access controls only let people who are allowed to do so in, and access logs are checked regularly for strange behaviour. For all transactions, deposits, and balance checks in $, there are encrypted communication channels. User accounts can use two-factor authentication (2FA). Automated backup systems with redundancy in different parts of the world to keep data safe Annual penetration tests performed by third-party cybersecurity experts Data disposal follows strict digital erasure standards and physical destruction for hardware. Players are encouraged to use strong, unique passwords and activate 2FA to add an extra layer of protection to their profiles. If there is a possible data incident, affected users will be quickly informed and given instructions in accordance with Canada's legal requirements.
Players from Canada can only have their personal information shared with outside groups in very specific situations. The table below shows when this kind of information can be shared, who can receive it, and some examples of the data that can be shared:
Type of Recipient Why the Information Was Shared Different Types of Shared Information Providers of Payment Services Handling deposits, withdrawals, and changes to balances in $ Name, account information, and records of transactions Authorities that make rules Meeting legal requests, audits, and checks for compliance Account history, ID papers, and activity logs Fraud Prevention Partners Security assessments and maintaining platform integrity IP addresses, device information, transaction patterns Marketing Partners (with consent) Personalized offers and promotions for registered users Email address, activity preferences, participation history Technical Support Providers Platform maintenance and troubleshooting System logs, user queries, limited account information
Each transfer is executed after establishing contractual safeguards to prevent misuse and ensure confidentiality. People outside of the platform must follow data protection rules that are just as strict as the ones that the platform itself follows. Users can change, limit, or take back some permissions for sharing with people outside of their profile settings or by sending a written request to the support team. It is only okay to share data with affiliates for marketing purposes if you give them clear permission first. Transfers to organisations outside of the European Economic Area are only allowed if those organisations use recognised security measures and local laws don't violate players' privacy. Account holders can call the compliance department at any time if they want more information about third-party relationships or types of data that are shared.
Canadian players use cookies and tracking tools that are meant to remember what users do and like in order to improve their experience and personalise content. When you visit the site, the platform puts small data files called cookies on your device. These help you remember your login information, keep your session safe, and show you personalised content, like your account balance in $.
The interface uses a number of different tracking methods: Session Cookies: Used for authentication and navigation during a single visit. Persistent Cookies: These are kept in your browser to remember your preferences, like your language and how you want to deposit money in $. Analytics Tools: JavaScript tags keep an eye on how well a site is doing and keep track of overall behaviour so that it can be improved internally. Advertising Pixels: Used to send relevant ads and find fake activity without keeping track of personal information.
You can set up cookie acceptance and delete certain files in browsers on both desktop and mobile devices. Through the site's privacy centre, users can block scripts that aren't necessary or refuse certain categories. If you turn off some cookies, you might not be able to manage your account or make payments, like deposits or withdrawals in $. The help section has instructions for managing cookies, and you can change them by changing the security settings in your browser. Regular checks on how technology is used make sure that players follow Canada rules to protect their activities and personal information.
If any user notices irregularities in personal data handling or suspects unauthorized access, they should act swiftly. First, get in touch with the Customer Support team through the "Contact Us" page or a special live chat. Always provide your registered email, username, and a concise description of the incident. Attach relevant evidence, such as screenshots or suspicious correspondence, to help with investigation. User identification will be verified before further steps are taken.
All cases are acknowledged within 24 hours. A specialist will assess the details and respond using your registered email or via the support ticket system. If the response provided does not address your issue, request escalation to the Data Protection Officer (DPO). For concerns linked to withdrawals or balance in $, mention exact transaction dates and affected payment methods to accelerate resolution. Most cases are resolved within ten working days; users will receive detailed updates regarding progress and final outcomes. If you remain unsatisfied after internal review, independent complaint mechanisms are available in Canada, including contacting national data protection authorities. Under the law, all reports are kept private and safe.
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