Logo
Sign In

Win with Every Turn.

Slide 1

Spin Into Fortune.

Slide 1

Mad Slots Casino Terms And Conditions: A Guide To Safe And Smart Gaming

Before you make your first deposit to £, please read this page carefully to learn about the registration process, account requirements, and how to play the games. This reference lists the requirements for eligibility, how to make transactions, what is acceptable use, how to act responsibly, and how to settle disputes, all of which are tailored to UK people. Check the rules for opening an account, such as how to verify your identity, how to keep your account safe, and how much money you can have in £. To keep things clear for every transaction, the payment process is explained in detail, from the minimum deposit to the withdrawal in £. Participation policies cover fair play, how to use bonuses, and possible limits, making sure that all users keep their trust in each other. It is very important to follow these rules exactly to have a safe and fun time. You can get direct help for UK customers by calling our service team at any point during your engagement.

New UK Users Must Follow These Rules To Register For An Account

To make an account, everyone must be at least 18 years old or the minimum legal age set by UK law, whichever is higher. You must verify your age before you can activate.

To register, you need to give correct personal information, like your full name, legal address, email address, and a working phone number. All of the information must match real, verifiable forms of ID. If there are mistakes or false information, the profile may be suspended or closed without warning.

One account is only allowed for each person, device, IP address, and home. A single user is not allowed to have more than one account. If you have two profiles, your balances may be taken away and you may not be able to participate again.

When you sign up, pick a strong password that has numbers, letters, and symbols in it. You are responsible for keeping your credentials secret. To protect your balance in £, you should report any unauthorised activity right away.

At any time, users may have to go through a process to confirm their identity. This could mean sending in scanned copies of your passport, utility bill, or bank statement. If you don't respond to verification requests, you won't be able to withdraw to £, and your account may be limited.

You can't register for someone else, an organisation, or give someone else access as a proxy. The registered user must start all actions themselves; sharing an account is not allowed.

When you sign up, you have to say that you live there and agree to the rules. If you don't live in UK right now, you might not be able to use some services, like creating an account or sending money to £.

By registering, you agree to follow all the rules for the platform, including payment rules and rules for responsible behaviour.

Verified users can get more help with making their profiles by contacting customer support through secure channels.

Rules For Deposits And Withdrawals For UK Users

Secure protocols and clear compliance are important for financial transactions to make sure that all UK participants are in a safe environment. Handling of money is easier, and deposits and withdrawals in £ can be made using approved payment methods.

Minimum deposit amount: 10 £.

The most you can give each day is 100.000 £.

According to UK financial rules, you may need to prove your identity for some transactions.

Most methods show deposits right away, but some banking services may take up to 24 hours to process them.

The payout structure follows strict rules to stop fraud.

100 £ is the least amount you can take out, and 500.000 £ is the most you can take out in a day.

You can only choose cash-out channels that you have already used to make a deposit, and they must match the information on your account.

Withdrawals typically process within 12 to 48 hours, depending on the chosen provider and verification status.

Fees are not charged for standard deposits and withdrawals in £, though third-party platforms might apply their own charges.

All clients are urged to consult the platform’s list of supported payment services and double-check their account details before requesting fund transfers.

Every transaction must originate from accounts legally owned by the player.

Any irregular activity triggers an automatic review and potential temporary limitation on fund movements.

Adhering to these procedures enhances financial security for every user registered from UK.

Bonuses And Wagering Requirements Explained

UK participants accessing promotional offers must understand the specifics tied to each reward. There are clear rules for who can use each incentive, whether it's a welcome deal, a reload promotion, or a free spins package.

Most of the time, you can only get a bonus if you deposit a certain amount of money. Different offers have different minimum amounts.

For instance, customers might have to put at least 20 £ in a single transaction to get a welcome bonus.

After you sign up, go to the "Promotions" section to see what you need to do for each campaign.

All promotions include a wagering requirement – the total value that users must stake before converting bonus funds or related winnings into withdrawable £.

For example, a 100% match incentive up to 500 £ with a 35x playthrough means that you have to bet 35 times the bonus amount you get (for example, if you get a 100 £ bonus, you have to bet 3,500 £ to qualify).

Different types of games have different rules for how much you can contribute to playthrough goals. Slot games usually add 100%, but table classics and live dealer games might add less or not at all.

Check the offer-specific breakdown, because some titles are not included or only count a small percentage towards targets.

When free spins are available, the winnings are usually added to the player's bonus balance. These also have playthrough requirements, which are usually 40 times the amount of money won before it can be turned into real money for withdrawal.

All promotional credits and spin-based rewards are valid for a fixed period (e.g., 7 to 14 days). If requirements are not met within this window, remaining bonus balances and unfulfilled earnings expire automatically.

To avoid forfeiting benefits, carefully review the expiry dates, contribute eligible bets, and keep track of bonus status in your account dashboard.

Mind the maximum bet cap per round when using promotional credits; staking above the threshold can result in the loss of the offer and acquired winnings.

Read all specific promotional details before engaging.

Each campaign has its own set of conditions outlining permitted games, playthrough percentages, expiry, and minimum/maximum stake sizes, ensuring full transparency before deposit or participation with £.

Game Restrictions And Fair Play Policy

For UK users, responsible play and integrity are maintained through strict access controls and unbiased algorithm standards across all available titles.

Some games might not be available in some places because of local laws or licensing agreements with other companies.

If a chosen entertainment option is limited, users will get a message when they log in or before they start the title.

Geographical IP checks also stop people from using unauthorised game content in restricted areas, which helps users follow UK laws.

Technical safeguards make sure that the metrics for each round—randomness, odds, and outcomes—follow the rules set by the industry.

Every Random Number Generator (RNG) is checked on a regular basis by certified auditors.

You can get full audit certificates in writing, which makes people more sure that the payouts are fair.

To encourage fair play even more, automated scripts or software are not allowed and are watched with pattern recognition systems.

If you create more than one account to get around limits or restrictions, you will lose your balance.

It is against the rules to work together or share private information. If anything is found, the account will be reviewed right away.

Identity Verification And Security Procedures

To protect UK users from unauthorized access and fraudulent activity, stringent authentication measures are in place.

During registration, participants must provide accurate identification details, including full legal name, date of birth, and residential address.

All documents are reviewed by compliance staff using encrypted channels.

Submit a government-issued ID (passport, driver’s license, or national ID) matching the registered information.

Provide a recent utility bill, bank statement, or official correspondence as proof of address; the document must display the user’s name and be dated within the past three months.

If depositing or withdrawing £ via bank transfer or credit cards, supply a copy of the payment instrument; masking sensitive data except the first and last four digits is required.

Data is handled in a way that follows the privacy laws of UK.

All files are kept on secure servers that only authorised people can access.

If there are any problems, you may be asked to use biometric verification or video calls to confirm large transactions that go over set £ limits.

Accounts that don't pass verification still have withdrawal limits, lose their winnings, or are temporarily suspended.

You can't open more than one profile, send in fake records, or use payment methods from other people.

An instant review is triggered by suspicious activity, which could lead to account closure.

To avoid service interruption, make sure to quickly update your personal information through the account dashboard.

If you need help uploading documents or checking the status of your request, please contact support.

These steps protect user assets, keep the platform secure, and follow all anti-money laundering rules that apply.

Dispute Resolution And Complaint Process

UK customers are encouraged to follow a clear process for dealing with problems with transactions or disagreements about service.

The system described below makes sure that everyone is treated fairly, keeps things open, and helps solve problems with £ balances or activity records.

How To File A Complaint:

Users should send their complaint through the contact form or the official support email. Include the account ID, the date of the incident, the exact amount of money involved, a short description of the problem, and any evidence that supports your claim (for example, Screenshots of transactions.

Timeline For Reviews:

Support reviews first submissions within 24 hours. Usually, you will get a full answer, including a solution or next steps, within three business days.

Escalation:

If players are not happy with the answer, they can ask to have the dispute sent to the dispute specialist team. If you have any previous correspondence or extra documents, please attach them.

Mediation On Your Own Outside Groups:

If internal resolution doesn't work after 14 days, users can take the issue to the recognised Alternative Dispute Resolution (ADR) entity in UK, as required by UK law. The user dashboard settings section has information and contact information.

Documentation:

When you submit an ADR, you must include all communication history and proof. Cases about withdrawals, £ deductions, or activity restrictions can be looked at.

Outcome Enforcement:

Decisions made by approved ADR bodies must be followed according to local laws.

Always make sure that all the information about the complaint is correct so that it can be handled quickly and thoroughly.

Support gives regular updates until the final closure.

At any point in the process, you can send questions or requests for documentation directly to the complaints team.

Conditions For Closing An Account, Going Dormant, And Reactivating It

Closing An Account

Any UK customer may initiate profile deactivation at any time via the “Close Account” option within the user dashboard or by submitting a formal request to customer support.

Requests must include verifiable identification.

Upon confirmation, access to gaming features and balances in £ will be suspended.

Outstanding withdrawals in £ will be handled within three business days.

When you close your account, any promotional credits or bonus balances that you haven't used yet are lost forever.

Policy On Dormancy

User profiles with no recorded login or transaction activity for 12 consecutive months are considered dormant.

If inactivity persists for this period, email and in-app notifications are sent to the registered contact.

After 13 months of no activity, a monthly administration fee, not exceeding £ 5, is deducted from the remaining £ balance until the account is reactivated, the balance is depleted, or the profile is permanently closed under applicable UK laws.

If the balance falls below the monthly fee, the fee amount is reduced accordingly.

If funds remain after 36 months, unclaimed balances are remitted to the relevant authority as dictated by local regulations.

Re-activation Process

To restore a dormant or previously closed profile, a reactivation request must be sent to the support team.

Security protocols, including identity verification and payment method validation, will apply.

Any profiles closed due to suspected fraudulent activity are ineligible for reactivation.

Once re-authenticated, access is reinstated, subject to compliance with all platform rules, and any positive balance in £ (if not transferred to authorities) will be made accessible.

Previous bonus credits or promotions remain void after closure or extended dormancy.

Bonus

for first deposit

1000£ + 250 FS

Switch Language

United Kingdom Australia Canada German Spanish French Dutch Italian Portuguese Polish